Bubblepay Customer

My Role: UI/UX Designer

Led the full design process including competitive analysis, user flows, wireframes, visual design, and prototyping for a seamless customer-facing mobile app.

The Problem

Traditional laundromats often lack digital infrastructure — users wait in line, carry coins, or return later to check if their laundry is done. There was an opportunity to enhance convenience and efficiency through a mobile-first system that respects users’ time and expectations for modern service.

Design Goals

    •    Enable machine booking and availability tracking

    •    Support seamless, cashless payments

    •    Provide real-time wash/dry cycle tracking

    •    Minimize physical waiting time and uncertainty

    •    Offer a clean, accessible interface for all age groups

Design Process

1. User Research & Pain Points

Through surveys and short interviews, we identified key frustrations: waiting for machines, lack of payment options, and no status updates once a cycle begins.

2. UX Flows & Wireframes

Designed a simple user journey:

→ Locate nearby laundromat

→ View available machines

→ Book & pay

→ Get notified when laundry is done

→ Optionally rebook or get discounts for off-peak hours

3. Visual Language

Used soft, clean visuals with a light-hearted tone — approachable yet practical. Emphasized clarity, with large touch zones and simple step-by-step progress indicators for non-tech-savvy users as well.

4. Interaction Design

Notifications and real-time cycle timers were integrated to eliminate guesswork. A QR-based machine unlock system added security and convenience.